- Ordering, Shipping and Returns
Ordering, Shipping and Returns
Orders and Shipping
Visa, MasterCard, American Express and Discover Card payments are accepted. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Shipping costs are based on weight, packaging size and dimensions, and destination. Shipping costs will be shown prior to checkout.
Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Items purchased from us that are unused and remain sealed in their original packaging may be returned, and must be received within 14 days of item delivery date. Pending inspection, a refund will be issued less the shipping charges. Used and/or damaged items are non-refundable. Please note that some manufacturers may charge a restocking fee of between 15-20% on the return of non-defective merchandise.
If an item arrives damaged, or you receive the wrong product, please contact us within 3 business days of item delivery. A replacement will be issued in these situations.
To process a refund, please contact us with your Order-id# so that we may provide you with a return authorization code. Packages returned to us that are not pre-authorized cannot be accepted.
Refused deliveries are subject to a refund less the cost of destination and return shipping, along with any restocking fees assessed by the manufacturer.
Please click here to contact us.